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We make each video in a few fixed qualities. We do this once, when you upload the video. We do not make new copies each time someone plays it.

What we decided

  • We make these qualities: 360p, 720p and 1080p. Each video gets every quality up to its own height. We never make a quality taller than the original.
  • Your plan sets the highest quality. Free plays up to 720p. The pilot and Starter play up to 1080p.
  • Each quality is cut into 6-second segments. Every quality has a break at the same points.
  • We keep your original file.
1440p and 2160p (4K) are Coming soon. We will list them as available only after they work in production.

Why

  • The player switches quality during playback. It can switch only when every quality breaks at the same points. The 6-second cut makes that work.
  • We make the qualities once, at upload, so we do not repeat the work for every viewer.
  • Your plan sets the limit, so the Free plan does not offer 1080p.

What it means for you

  • A 480p original gets 360p and nothing taller. A 4K original on the Free plan gets up to 720p.
  • The player picks the quality that fits the screen and the connection.
  • Quality limits come from your plan. See Free plan limits.