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This page explains how long we keep your files, and what happens when you delete a video or when a plan stops. The full policy is on the Data retention and deletion page.

What we decided

  • Deleting a video removes its files, and playback stops. The review frames are removed too, within 30 days, unless a review, an abuse report or a legal matter about that video is still open.
  • Your original file stays until you delete the video.
  • Removed or held videos. When we hold or remove a video, we tell the account owner and give the reason.
  • If a paid plan stops, we delete the stored videos 30 days after the paid plan stops, and never earlier than 7 days after we e-mail the account owner a notice. Until then you can renew your plan or export your videos.
  • Legal matters. If the law requires us to keep a file, we keep it while the matter is open.
Paid plans are not on sale yet. The plan-end rule does not apply to any account today.

Why

  • We delete on your request, so you control your files.
  • The warning gives you time to renew, or to export your videos. We do not want a delete without notice, so the rule waits for the warning.
  • Review frames exist to check content. We keep review frames while the video exists. After you delete the video, they are gone within 30 days, unless a review, an abuse report or a legal matter about that video is still open.

What it means for you

  • Export your videos before a plan stops, if you need to keep them.
  • If we cannot send the warning e-mail, we do not delete the videos.
  • See Account and billing for plan states.