> ## Documentation Index
> Fetch the complete documentation index at: https://docs.segmnt.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Keeping and deleting videos

> When you delete a video, what we remove and when. What happens to your videos if a paid plan stops.

This page explains how long we keep your files, and what happens when you
delete a video or when a plan stops. The full policy is on the
[Data retention and deletion](https://segmnt.cloud/retention) page.

## What we decided

* **Deleting a video** removes its files, and playback stops. The review frames
  are removed too, within **30 days**, unless a review, an abuse report or a legal
  matter about that video is still open.
* **Your original file** stays until you delete the video.
* **Removed or held videos.** When we hold or remove a video, we tell the
  account owner and give the reason.
* **If a paid plan stops**, we delete the stored videos 30 days after the paid
  plan stops, and never earlier than 7 days after we e-mail the account owner a
  notice. Until then you can renew your plan or export your videos.
* **Legal matters.** If the law requires us to keep a file, we keep it while the
  matter is open.

Paid plans are not on sale yet. The plan-end rule does not apply to any account
today.

## Why

* We delete on your request, so you control your files.
* The warning gives you time to renew, or to export your videos. We do not want
  a delete without notice, so the rule waits for the warning.
* Review frames exist to check content. We keep review frames while the video
  exists. After you delete the video, they are gone within 30 days, unless a
  review, an abuse report or a legal matter about that video is still open.

## What it means for you

* Export your videos before a plan stops, if you need to keep them.
* If we cannot send the warning e-mail, we do not delete the videos.
* See [Account and billing](https://docs.segmnt.cloud/billing.md) for plan states.


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